What do these Terms and Conditions cover, and why do they matter?

They explain how RESOLUTION PHYSIOTHERAPY PTY LTD (ABN: 97 600 306 116 | ACN: 600 306 116) provides its services, what you can expect from us, and what we expect from you when you use our clinics in Gymea and Cronulla and this website.

1. Acceptance of Terms

By using our services or this website, you agree to these Terms and Conditions.

We may update these terms from time to time, and it is your responsibility to review them regularly.

2. Services

RESOLUTION PHYSIOTHERAPY PTY LTD (ABN: 97 600 306 116 | ACN: 600 306 116) provides physiotherapy and related health services at clinic locations in Gymea and Cronulla.

Our services may include physiotherapy assessments, treatments, and other healthcare services such as exercise based rehabilitation and related consults.

3. Appointments

You can make an appointment by calling us on (02) 9526 6686 or by using our online booking system where available.

Please arrive on time for your appointment. If there is an emergency or you are delayed, contact us as soon as you can.

If you are attending under programs such as the National Disability Insurance Scheme or a Medicare chronic disease plan, we welcome appointments under these schemes.

Let us know your status when booking so we can organise the correct paperwork and support.

4. Payment and Fees

Payment is due at the time of your appointment unless we have agreed otherwise in advance.

Fees may vary based on the service provided and we can give fee information on request.

We accept common payment methods such as cards and electronic payments.

Where available, we may be able to process private health insurance claims on site for eligible clients.

5. Cancellations and Rescheduling

If you need to cancel or change an appointment, please give us at least 24 hours notice.

If you give less than 24 hours notice or do not attend, a cancellation fee may be charged.

This helps us offer the appointment time to another patient who may need it.

6. Privacy and Confidentiality

We respect your privacy and keep your personal and health information confidential as required by Australian privacy law.

For more detail about how we collect, use, and store your information, please refer to our Privacy Policy.

By using our services, you consent to our handling of your information as described in that policy.

7. Code of Conduct

We aim to provide a professional, safe, and respectful environment for everyone.

We expect patients and visitors to behave in a courteous and respectful way toward our staff and other patients.

We may refuse or end services where behaviour is aggressive, threatening, discriminatory, or otherwise inappropriate.

Harassment of staff or patients will not be tolerated.

8. Intellectual Property

All content and materials we provide, including our name, logo, text, images, videos, and any educational resources, belong to RESOLUTION PHYSIOTHERAPY PTY LTD (ABN: 97 600 306 116 | ACN: 600 306 116) unless otherwise stated.

You must not copy, reproduce, or distribute this material without our written permission, except where allowed by law.

9. Limitation of Liability

To the extent permitted by law, RESOLUTION PHYSIOTHERAPY PTY LTD (ABN: 97 600 306 116 | ACN: 600 306 116) is not responsible for any direct or indirect loss, damage, or injury that results from the use of our services or this website.

You use our services and rely on the information on this website at your own risk.

Nothing in these terms limits rights you have under Australian consumer law that cannot be excluded.

10. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any disputes about these terms or our services are subject to the exclusive jurisdiction of the courts of New South Wales.

11. Contact Information

If you have questions about these Terms and Conditions, or about our services, please contact us.

RESOLUTION PHYSIOTHERAPY PTY LTD
Clinics: Gymea and Cronulla
Phone: (02) 9526 6686
Email: gymea@physiofocus.com.au

We may update this page occasionally. Continuing to use our services or website after changes means you accept the updated Terms and Conditions.